Frequently Asked Questions

Everything you need to know about your Juvia’s Place experience.

When will my order ship?

Orders are typically processed within 3-5 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery status.

Are Juvia’s Place products cruelty-free?

Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals, nor do we work with manufacturers who do.

What is your return policy?

Due to the nature of our products and for hygiene reasons, we generally do not accept returns. However, if your items arrive damaged or defective, please contact our support team within 14 days for a replacement or refund.

Do you ship internationally?

Yes, Juvia’s Place ships to most countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Sezzle.

How can I find the best shade for my skin tone?

We offer a digital Shade Finder tool on our website and detailed swatch galleries for all foundations and concealers to help you find your perfect match.